Writing
Writing
Notes on building systems that have to be right.
- Feb 18, 2026Pipelines that have to be rightWhat changes when the data job is a remediation, not a dashboard — validation suites, parity tests, and making failure obvious.
- Nov 12, 2025Shipping a voice agent that has to pick up the phoneNotes from putting a conversational agent on real inbound support traffic — tool-calling, failure modes, and what production actually looked like.